mamba management
SPECIALIST HOSPITALITY BUSINESS CONSULTING
The MAMBA Mentality
"You have to work hard in the dark to shine in the light"
KOBE BRYANT
LA LAKERS #8 #24
About Mamba Management
Our Mission
Our Services
Our Services
With decades of management and culinary experience, from 5 star international hotels to regional community clubs, our team is dedicated to helping licensed venues to fine tune their catering efficiency, make food their competitive point of difference, drive gross profit and improve net results.
Mamba Management, offers professional business consulting services to the broad hospitality industry but has come to specialise in the registered and licensed club sector.
Our mission is to elevate the standards of food management in clubs by providing tailored consulting solutions that empower catering businesses to thrive.
Through operational evaluation and on-site catering business audits, we recognise opportunities for growth, provide strategic guidance and operational recommendations, reduce business waste and improve efficiencies, drive the customer experience, and demonstrate what good catering profit looks like.
Our relentless dedication to our clients' success is the cornerstone of our mission, ensuring that every consultancy partnership with Mamba Management is a journey towards unparalleled achievement and growth, a profitable market-leading food offer and efficient catering operation.
CONSIDER YOUR CLUB'S FOOD & BEVERAGE OPERATION GOOD ALREADY?
CONSIDER THIS....IF BETTER IS POSSIBLE THAN GOOD IS SIMPLY NOT ENOUGH!
Our services can be structured to compliment club resources. Consultancy fee options can be structured to suit club cash flow.
Our Services
Our Services
Our Services
Mamba Management is a consultancy that looks wholistically at catering from a managers point of view. As trade qualified Chefs we appreciate the challenges of running a busy kitchen but as former hotel and club managers we have proven success 'looking into the kitchen' as opposed to 'looking out from the kitchen'.
With an innate understanding of the areas clubs often seek assistance, we have developed a suite of services to help club management drive change, demonstrate weaknesses, determine opportunities, deliver strengths and decipher service challenges.
From problem solving single operational issues to conducting thorough Catering Business Audits.
Evaluating the sales and financial returns of the Club's food and beverage offer, our Menu and Wine List Engineering ensures what the club sells is both popular and profitable.
Our expertise extends to seamless Contract Catering Project Management, ensuring a smooth and successful transition for when your club elects to move from a contract caterer arrangement to an 'in-house' catering model.
Our comprehensive Customer Experience Audits and Hospitality Business Health Checks provide invaluable insights to drive continuous improvement, service growth and sustained success.
Mamba Management services aim to help Clubs elevate their catering profile, enhance the customer experience and guide club managers to improved control of their food offer and all components of the catering function.
Our Approach
Our Services
Our Approach
The MAMBA Mentality
"The mindset isn't about seeking a result. It's more about the process of getting to that result. It's about the journey and the approach. Focus on the process and trust in the hard work when it matters most"
KOBE BRYANT
LA LAKERS #8 #24
In other words...If you focus on the game plan, the result will take care of itself!
At Mamba Management, we know that high performing, popular and profitable catering operations have strong foundations.
These strong foundations, on which the business is built, are the processes, procedures, standards, control and consistency that every catering operation must have.
Our approach is about growing accountability and instilling a professional mindset for every member of the team; learning they have an integral role to play achieving business sustainability in food and beverage.
Our process begins with a brief obligation free consultation, where we engage with club management to comprehensively understand their operation's challenges, and identify possible opportunities for improved performance.
With substantial hospitality industry expertise and creative problem-solving, we identify and provide solutions tailored to each client's specific situation. We are committed to helping clubs deliver tangible results, driving long-term impactful change, and empowering kitchen and service personnel to become an integral part of the success journey.
The team at Mamba Management are highly credentialled hospitality management professionals who are acutely aware what it takes to make sales, make a difference and most importantly, make a profit.
Specialist Consulting Services from Mamba Management
Catering Business Audit
The aim of the Catering Business Audit is to investigate business concerns, address inefficiencies, improve operational effectiveness and coordinate ongoing management of the main cost drivers of the club’s catering operation.
By identifying opportunities to increase sales and recognising areas of improvement, the goal is to raise net profit levels to meet or exceed industry KPI and operational benchmark measures.
Catering Business Audit - Methodology
1. Conduct pre-audit consultation with club management,
2. Review annual reports, analyse profit & loss reports (past and current), review sales reports and other business information or statistical data,
3. Conduct an onsite consultation and investigation to complete the Catering Business Audit including, but not limited to the following:
· Financial performance assessment of catering operations,
· Trading analysis, club's food history, business purpose and ambition,
· Staffing levels - efficiency & productivity,
· Menu design, engineering & costing,
· Review all elements of the catering cycle process,
· Assess the Club’s stock control & inventory management,
· Evaluate the catering service model, workflow efficiencies, employee performance, review kitchen processes & assess catering equipment,
· Review the Club’s marketing, promotional activity and social media around food, assess market competition,
· Food safety compliance assessment
4. Provide an executive summary of findings with recommendations and opportunities to Club Management.
Please call us to discuss a bespoke operational review tailored to meet a specific area of concern for your club's catering operation. Your club's catering business may be performing well across most areas but a 'fine tune' may be all that is required to increase food sales or improve profitability.
Menu & Wine List Engineering
Following extensive evaluation of the club's menu and wine lists we provide recommendations for driving sales, improving GP & NP margins, analyze the factors of product popularity and profitability ensures what stays on the menu and wine list deserves its place.
We can assist with menu / wine list redesign & presentation, encourage cross-promotion opportunities to grow sales, increase market appeal and propose strategies to build the club's reputation as a food and wine venue of choice.
If your club is serious about food, you have an obligation to also take wine seriously!
Contract Catering Project Management
Ensuring a smooth and successful transition for when your club elects to move from a contract caterer arrangement to an 'in-house' catering model.
Contract catering transition management is a critical process that ensures a seamless and successful transition between catering service providers, safeguarding the continuity of operations, delivering new levels of revenue for the club and maintaining high standards of service.
Our comprehensive approach begins with a review of the terms and conditions of the exiting caterers contract and goes on to involve meticulous operational planning, end-to-end management of the entire catering system, personnel recruitment advice and training, policy / procedures direction, kitchen equipment, utilities and resources evaluation, effective and timely communication with club management, and diligent coordination to mitigate potential disruptions and minimise risks to the club during the transitional phase.
If making money out of catering is so hard....have you ever thought to question 'why don't the contract caterers lease out their catering operation too?'
SERVICE COMING SOON
Customer Experience Audit
Customer Experience Audits play a pivotal role in the club industry by providing invaluable insights into members and visitor satisfaction, identifying areas for improvement, and enhancing overall service quality.
Mamba Management provides structured evaluation of experiences from the customer perspective, providing detailed management reports on service, facilities, the food, beverage & gaming provisions, staff behaviours, member engagement and general productivity across several Club visits as suitably credentialed ‘mystery shoppers’.
Through comprehensive evaluation of every touchpoint in the customer journey, our Customer Experience Audits uncover opportunities to exceed service expectations and create memorable experiences. By understanding the needs, preferences, and pain points of customers, clubs can tailor their offerings, refine operational processes, and cultivate a culture of continuous improvement.
Customer Experience Audits enable club management to foster improved member loyalty, drive repeat business (especially with visitors), and differentiate themselves in a competitive hospitality market.
High performing staff, offering genuine exceptional service, are your club's number 1 asset!
Hospitality Business Health Check
Our Hospitality Business Health Check serves as a vital diagnostic tool, providing small to medium size clubs with a comprehensive, almost forensic, assessment of their overall performance and identifying areas of strength, opportunities for improvement and possible risks to the business.
Working with club management, our Hospitality Business Health Check investigates and evaluates up to 100 key points of the club business including, but not limited to the following matters:
* Legal / compliance / governance / licensing / constitution & by laws
* Business plans / strategy / annual budgets
* Financial position & performance / P&L analysis / KPI & benchmarking / EBITDARD
* Marketing plans / promotional performance / AEMP budgets
* F&B management including events and on-premise retail liquor
* Gaming / wagering / keno operational review
* Customer profile / member demographics / loyalty programs
* HR management / IR processes / employment procedures / R&LC Award
* Building / facilities / equipment / maintenance / presentation
* Security / risk management / insurance
By conducting a thorough evaluation of key metrics and operational processes, the Hospitality Business Health Check offers invaluable insights into the current state of the club's business and its long-term viability. The analysis enables club management to make informed decisions, prioritise strategic initiatives, and allocate resources effectively to drive business growth and mitigate potential loss.
The desire for the club to stay agile and responsive to changing market conditions, ensuring they remain competitive and resilient in the face of challenges should also underpin the decision to conduct a Hospitality Business Health Check at your club.
SERVICE COMING SOON